Housing Coordinator

About the role

AUC provides on-campus housing and related services for first-semester students and their families, and helps with off-site housing recommendations for second through fifth-semester students. It also manages off-site housing for new hires, visiting faculty, clinical fellows and visitors. The Housing Coordinator supports the Housing Supervisor and all housing operations, reporting to the supervisor or another management position responsible for housing.

Key responsibilities

• Manage the housing database: on-campus assignments, off-campus availability, property highlights and photos, and liaise with the database service provider
• Facilitate housing transfers using the housing database and maintain records
• Handle lease and inventory management, including subleases and room inventory, and ensure documents are completed for student billing
• Prepare leased spaces to tenant standards, visit properties on and off campus, troubleshoot minor issues and notify vendors or landlords
• Maintain cleaning schedules, check-in/check-out documents, occupancy records (rent and fees) and a key log
• Follow up on work requests, collect performance data (room condition logs, inventory tracking) and respond to the housing mailbox
• Maintain the department storeroom and inventory, take part in team-building and staff development, and comply with all policies

Required profile

• Bachelor's degree required; an associate's degree is considered if accompanied by housing-related experience
• 2 years of experience in hospitality or a related customer service field
• Preferred: knowledge of real estate, leases and lease procedures
• Valid driver's license required
• Willingness to work flexible hours, including on-call shifts, weekends and public holidays

Required skills

• Computer literacy with word processing and spreadsheet software
• Ability to learn quickly internet-based tools such as housing databases, data management systems and Salesforce
• Customer service, problem solving, communication and teamwork